Fix open slots after a build

Find out why a slot stayed open, see suggestions, and fix it by changing a limit, a rule or the people needed.

An open slot is a place where nobody could be placed without breaking a hard limit. The app shows what stands in the way.

Steps

Open the Week tab. Open slots show in red and in the Open slots list, with a count in the summary.
On the web, click the open slot. On the phone, tap it in Open slots.
Read What is in the way (on the phone, Why it is open). For example, "2 people unavailable" or "1 person would miss the rest period".
Check Suggestions (on the phone, a line such as "Marco can cover it"). Tap Assign to accept. The sheet also lists people who are free and qualified.
Or fix the cause, then build the week again.

Unavailable or on time off: talk to the person, or choose someone else.
Rest period: lower the minimum rest only if your agreement allows it. See Rest and weekly hour defaults.
Weekly hour or shift limit: raise it in Weekly limits.
Not trained for this position: add the position to someone in the Team tab.
A never-together rule blocks the pair: switch the rule off.
Nobody offered the slot: ask for more availability. See Weekly availability.
Too many people needed: reduce the number in People per shift.

A Quota gap means someone is below or above their set number of shifts for a type.
You can publish with open slots and fill them later. The app warns you first.
Employees can claim open shifts when swaps are on. See Open shifts.