Fix missing notifications

Check permission, the app, your phone settings and your manager's side when reminders or schedule alerts do not arrive.

If a reminder or a schedule alert did not arrive, check these in order.

Steps

Open your phone's settings, find the app and make sure notifications are allowed. Also check that the phone is not in silent or focus mode.
Open the app once. Notifications are registered when you open it after seeing your shifts. If you declined at first, allow them now in settings and open the app again.
Check that you are signed in with the account you joined with. See Sign-in problems.
Check that the schedule is published. You only get shift alerts for a published week. Managers see the status on the Week tab. See Publish the week.
Check the time. Quiet hours hold back notifications at night, so they may arrive in the morning.
If it still fails, open the assistant on the web and choose Write to a person. See Contact support.

Reminders for a shift happen only before shifts that are in a published week and have not started.
On Android, make sure battery saving is not blocking the app.
The web dashboard does not send phone notifications. They are for the phone app.
If a colleague gets them and you do not, the cause is almost always your phone's settings.