Ask the assistant or write to a human

The assistant is in the app and on the web dashboard. It answers in your language, knows the screen you are on, and can point you to the right button. Most questions are solved there.

Steps

1. On the phone, tap the question-mark icon in the top bar of the screen. On the web, click the Ask button in the bottom-right corner, which is always on the dashboard. Type your question.
2. Follow the answer. It can open the right screen or highlight the button for you.
3. If it did not solve it, choose Write to a person.
4. Write what you wanted to do and what happened.
5. Send it. Your conversation is attached, so you do not have to repeat it.
6. We reply by email to the address on your account, or to the one you add in the form.

What to include

• What you were trying to do, and on which screen.
• The exact message you saw, if any.
• Whether it is the phone app (iPhone or Android) or the web.
• Your business name, if you are an employee or manager.
• Do not send passwords or card numbers.

Good to know

• During setup, the question mark next to the progress bar opens help for that step.
• The assistant never makes billing changes or deletes anything for you.
• Billing for plans is handled by Apple or Google. For refunds, use the store. See Restore or cancel.
• Assistant conversations are kept for 30 days. See What data we keep.
• The help center lists every article if you prefer to browse.