Fix sign-in problems

Solve problems with Apple, Google or email sign-in, an invitation link that no longer works, or a wrong account.

Sign-in uses Apple, Google or your email. There is no SMS and no password to remember.

Steps

Use the same method every time. If you first signed in with Google, do not switch to Apple, because that creates a different account.
For email, open the newest email we sent. Check spam as well.
If sign-in fails, check your connection and try again.
If the app shows no shifts or the wrong business, you are probably signed in with another account. On the web, use Sign out, then sign in with the one you used when you joined. The phone app has no sign-out button yet, so ask for help if you need to switch account there.

A link works for 14 days and only once.
If it says "This invitation is no longer valid", it has expired or was already used.
Ask your manager to send you a new invitation. See Invite your team.
If you already joined once, do not open the invitation again. Sign in directly.

Make sure the email address is spelled correctly. Your manager types it when inviting you.
On a new phone, install the app and sign in with the same method. Your shifts come back.

Open the assistant on the web and choose Write to a person. See Contact support.