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Restore purchases or cancel a subscription

Restore a plan you already bought, cancel in the App Store or Google Play, and know what happens at the end of the period.

  • For owners
  • Personal mode

Subscriptions are managed by Apple or Google, not by us.

Restore a purchase

  1. Open the plans sheet: tap the trial banner or a locked feature, or Get Pro in personal mode.
  2. Tap Restore purchases.
  3. You see "Purchases restored." If you see "No earlier purchases found for this account," you are signed in with a different account than the one that paid.

Cancel

  1. Open the plans sheet and tap Manage subscription. It opens your App Store or Google Play subscriptions.
  2. Choose the subscription and cancel it there.
  3. Cancel at least 24 hours before the renewal date, or it renews.

Good to know

  • We cannot cancel for you. Only the store can.
  • Deleting your account does not cancel a subscription. Cancel it in the store too. See Export or delete your data.
  • After you cancel, the plan keeps working until the end of the period you paid for.
  • Then the business goes back to Free: up to 5 employees, manual scheduling, publishing and notifications. Paid features lock.
  • Refunds are handled by Apple or Google.
  • The business plan covers every employee. Cancelling it affects the whole team, so tell them.
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