Export or delete your data

You can delete your account yourself from the app. This cannot be undone.

Steps to delete your account

1. In the phone app, tap the gear icon to open Settings (in personal mode, open Me first), then tap Delete account. Without the app, you can request deletion on the website at /en/delete-account (see below), or write to a person (see Contact support).
2. If you own a business, the app first lists each business and asks what to do with it:

• Hand the business to a team member, who becomes the owner. This needs someone on your team who has already joined.
• Or Delete the business too, by typing its exact name. This removes the team's schedules too.

1. Tap Delete my account, then confirm with Yes, delete everything.
2. Your account and your data are erased.

Before you delete

• Owners must decide for every business they own. Employees and personal users can delete directly.
• If you have a paid plan or Pro, cancel it in the App Store or Google Play first. Deleting the account does not cancel the subscription. See Restore or cancel.
• If your team still needs the schedule, transfer the business instead of deleting it.
• Employees of a deleted business lose access to its shifts.

Get a copy of your data

• There is no export button. To ask for a copy of your data, open the assistant on the web and choose Write to a person. See Contact support.
• Name the account email you use, so we can find your data.

Good to know

• Payments are handled by Apple or Google, so their records stay with them.